Refund and Dispute Policy
V.1.0
October 8, 2024
At VideoGTM, we are committed to delivering high-quality video services tailored to your specific needs. To ensure clarity, please review the following terms regarding refunds and disputes.
Refund Policy
No Refunds:
Due to the custom nature of our video production services, all sales are final, and we do not offer refunds once a project has been initiated.
Deposits or payments made toward any phase of the production process (pre-production, filming, editing, etc.) are non-refundable, as they secure your production date and contribute to the resources allocated for your project.
Revisions:
We offer 3 revision cycles within 14 business days after the delivery of the final video. Revisions are limited to adjustments within the original scope of the project. Any changes outside of the agreed-upon scope may incur additional fees.
If you are unsatisfied with any aspect of the video, we encourage you to use the available revision rounds to communicate your desired changes.
Dispute Policy
Raising a Dispute:
If you experience issues or are dissatisfied with any part of our service, we strongly recommend contacting us at support@videogtm.com to discuss your concerns before considering further actions.
We strive to resolve disputes professionally and promptly to ensure that you are satisfied with the final result.
Dispute Resolution Process:
Once we receive your dispute, we will acknowledge it within 5 business days and investigate the matter.
We may request additional documentation or clarification to address your concerns and work collaboratively towards a resolution within 14 business days.
Contact Us
If you have any questions about our Refund and Dispute Policy or need further clarification, please reach out to us at support@videogtm.com or call 765-404-2543. We are dedicated to ensuring your satisfaction.
